Privacy policy.

Last Updated: January 2025
My Homi Home Automation Inc

Thank you for choosing My Homi Home Automation Inc (“Homi,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our company, website, services, and communications (including SMS and email).

By using our services or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you contact us, schedule a service, or use our website:

A. Personal Information

  • Name

  • Phone number

  • Email address

  • Service address or property address

  • Details about requested services

  • Any information voluntarily provided via call, form, SMS, or email

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time stamps

  • Cookies and tracking technologies (used for analytics and performance only)

2. How We Use Your Information

We use your information strictly to operate, improve, and deliver our services. This includes:

  • Scheduling service appointments

  • Sending SMS and email appointment confirmations

  • Sending service reminders or updates

  • Responding to inquiries

  • Providing customer support

  • Improving our website and service offerings

  • Maintaining internal business records

We do not use your information for unsolicited marketing without your explicit opt-in.

3. SMS Communications & Consent

When you call us or submit your information online and provide your mobile phone number, you give consent for Homi Home Automation to send you transactional text messages, including:

  • Appointment confirmations

  • Appointment reminders

  • Technician arrival notifications

  • Rescheduling confirmations

  • Service-related updates

Message & data rates may apply.
You can opt out at any time by replying STOP.
Reply HELP for assistance.

We do not send marketing or promotional texts without your clear, separate opt-in.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party providers who help us operate our business, such as:

  • Scheduling platforms

  • Calendar or booking tools

  • SMS delivery partners (e.g., Twilio)

  • Voice or AI communication tools

  • Payment processors (if applicable)

  • Website hosting and analytics services

These partners may only access your information as necessary to perform their services and are required to safeguard it.

We may also share information when legally required (e.g., to comply with a valid subpoena or government request).

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or phone networks is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain customer information only as long as necessary to:

  • Provide services

  • Maintain accurate business and financial records

  • Comply with legal obligations

When information is no longer needed, it is securely deleted or anonymized.

7. Your Rights (Including California Residents)

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of SMS communications

  • Request to know how your data is used

California residents (under CCPA) may also request:

  • Categories of data collected

  • Categories of third parties data is shared with

  • A copy of their personal information

To submit a request, contact us at:

support@homihomeautomation.com
818-245-5201

We will verify your identity before fulfilling requests.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors. If we learn that a minor has provided personal data, we will delete it promptly.

9. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will include a revised “Last Updated” date. Continued use of our services after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, contact us at:

Homi Home Automation
Email: support@homihomeautomation.com
Phone: 818-245-5201
Website: www.homihomeautomation.com